Preferring Kolkata Candidates Only
BPO Call Audits
Experience above 3yrs

Key Responsibilities

- Monitor and evaluate processes, products, or services to ensure quality standards are met
- Conduct quality audits, inspections, and testing as required
- Analyze BPO Call data to identify trends, defects, and areas for improvement
- Document quality findings and prepare detailed reports
- Ensure compliance with company policies, industry standards, and regulatory requirements
- Collaborate with internal teams to resolve quality issues and implement corrective actions
- Develop and update quality procedures, guidelines, and checklists
- Provide feedback, coaching, and recommendations to improve performance
- Participate in continuous improvement initiatives

Pay: ₹25,000.00 - ₹40,000.00 per month

Advantages:

- Health insurance
- Paid sick time
- Provident Fund

Application Question(s):

- Your Present Location ?
- Are you available for 7am or 8am shifts ?

Education:

- Bachelor's (Required)

Experience:

- BPO Quality Analyst: 3 years (Required)

Work Location: In person

📌 Quality Analyst (BPO) (Bidhannagar)
🏢 Global Travel Xperts
📍 Bidhannagar