Job Description: Telecaller – LMOs

Company: Aivida | Medical / Healthcare Technology

Position Summary

Field

Details

Department

Telecalling / Business Development

Location

Chennai, Tamil Nadu

Reports To

Sales Manager / Telecalling Team Lead

Type

Full-time, 2 positions

Experience

0–3 years (telecalling, inside sales, healthcare or customer engagement)

Education

Any Bachelor's degree / Diploma

Budget / Duration

To be discussed

Job Purpose

Engage and coordinate with LMOs and medical professionals through structured telecalling, follow-up and assignment coordination.

Key Responsibilities

- Call assigned LMO / medical professional leads and explain Aivida opportunities.
- Qualify leads on availability, location, specialty, experience and assignment needs.
- Coordinate onboarding, documentation and follow-ups per the approved process.
- Update call outcomes, lead status and follow-up schedules in CRM / MIS.
- Liaise with operations / clinical teams; escalate clinical, commercial or policy queries.
- Meet daily calling, follow-up and conversion targets; share daily / weekly reports.




- Keep professional and patient information confidential.

Requirements

- Bachelor's degree / Diploma; 0–3 years in telecalling, inside sales, healthcare or customer engagement.
- Clear, confident phone communication in Tamil and English.
- Good listening, persuasion and follow-up skills; basic computer / CRM knowledge.
- Comfortable with targets and repetitive follow-ups.
- Preferred: healthcare / medical recruitment experience; other Indian languages.

KPIs

Calls completed · Contact rate · Qualified professionals · Onboarding / activation · Follow-up completion · Conversion rate · CRM accuracy

General Expectations

Represent Aivida professionally; follow company policies, SOPs and information-security standards; protect patient, customer, employee and business data; collaborate across teams and escalate issues promptly.

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks:

- Cell phone reimbursement

Work Location: In person

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