1. Maintain communication with internal and external customers to ensure timely resolution of issues and proper follow-up.
2. Identify and participate in sales opportunities such as recent annual maintenance contracts, contract renewals, calibration services, spare parts sales, machine reconditioning and conversion works.
3. Ensure that the concerned customer acknowledges receipt of dispatched materials, tax invoices, trial materials sent by courier and other post-sales/service-related shipments.
4. Maintain and update all departmental records, including the customer complaint register, annual maintenance contract tracker, calibration tracker and other required documents.
5. Coordinate with internal teams to ensure timely material dispatch, billing, order creation and other related activities.
6.



Take feedback from customers after service completion and periodically check the functioning of the machines, wherever required.
7. Maintain a daily record of activities as required by the system.
8. Follow up with customers regularly on order bookings and order status.
9. Prepare and handle quotations related to post-sales services, modifications and machine reconditioning works.
10. Ensure that the operation manual is handed over to the concerned customer representative during onsite installation and commissioning.
11. Coordinate with internal teams regarding materials ordered by customers and follow up with customers to ensure timely dispatch and delivery.

Pay: Up to ₹300,000.00 per year

Work Location: In person

📌 Customer Coordinator (Peenya)
🏢 GradX
📍 Peenya