Job Description – Cancellation Desk – CRM

Department: Customer Relationship Management (CRM)
Designation: Senior Executive – Cancellation Desk
Industry: Real Estate
Location: Bangalore

Job Summary

We are looking for a detail-oriented and customer-focused Cancellation Desk – CRM Executive to handle customer cancellation requests, coordinate with internal departments, and ensure smooth and timely processing of cancellations as per company policies.

Key Responsibilities

- Handle customer requests related to booking cancellation, withdrawal, and refund processes.
- Receive, verify, and process cancellation requests and required documents.
- Communicate with customers regarding cancellation procedures, timelines, deductions, and refund policies.
- Coordinate with Sales, CRM, Accounts/Finance, Legal, and other internal teams for cancellation approvals and processing.
- Maintain accurate records of cancellation requests, approvals, refunds, and supporting documents.
- Follow up with respective departments to ensure timely closure of cancellation cases.
- Address customer queries and concerns related to cancellation and refund status.
- Ensure all cancellation cases are processed in accordance with company policies and applicable terms and conditions.




- Prepare regular reports and MIS related to cancellations, refunds, and pending cases.
- Escalate complex customer issues to the appropriate manager for resolution.
- Maintain proper documentation and confidentiality of customer information.

Required Skills

- Good communication and customer-handling skills.
- Robust follow-up and coordination skills.
- Good knowledge of MS Excel and MS Office.
- Strong attention to detail and documentation skills.
- Ability to handle sensitive customer situations professionally.
- Good problem-solving and negotiation skills.
- Ability to coordinate effectively with multiple departments.
- Prior experience in Real Estate CRM / Customer Service / Cancellation & Refunds will be preferred.

Qualification & Experience

- Education: Any Graduate.
- Experience: 1–4 years of experience in CRM, customer service, real estate, cancellation desk, or a related role.
- Experience in handling real estate booking cancellations and refunds will be an added advantage.

Pay: ₹35,000.00 - ₹60,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Cancellation Desk-CRM (HSR Layout)
🏢 ABHEE VENTURES
📍 HSR Layout