Customer Service Executive – Domestic BFSI Process (Hindi & English)

Location: Bangalore (Hometown relocation considered)
Process: Domestic
Languages: Hindi & English
Qualification: Graduate Mandatory
Experience: Customer Service/BFSI experience preferred (1 to 5 yrs)

Key Responsibilities:

- Handle inbound customer calls and service emails.
- Resolve queries related to accounts, cards, payments and digital banking.
- Perform customer authentication, CRM updates and case disposition.
- Handle complaints and escalations as per SOP.
- Achieve AHT, FCR, NPS, Accuracy & Compliance targets.
- Follow KYC, data privacy and information security guidelines.

Requirements:

- Valuable communication skills in Hindi & English.
- Basic BFSI and KYC knowledge.
- CRM/ticketing system knowledge.
- Basic MS Outlook & Excel skills.
- Typing speed: 35+ WPM with good accuracy.
- Willingness to undergo training, nesting and certification.

Interested candidates can apply now!

[email protected]

Nexhance LLP

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Domestic Voice Process (Bengaluru)
🏢 Nexhance
📍 Bengaluru