Key Responsibilities

- Welcome guests on arrival and complete check-in and check-out efficiently
- Verify ID, collect required documents, and complete guest registration (including Form C for foreign guests)
- Manage reservations, room allocation, upgrades, and amendments in the PMS
- Process payments, post charges, and prepare accurate guest bills
- Handle cash, card, and UPI transactions and complete shift handover and cash reconciliation
- Answer calls and emails, take bookings, and handle inquiries about rooms, rates, and facilities
- Coordinate with housekeeping, maintenance, and F&B; for room readiness and guest requests
- Arrange wake-up calls, airport transfers, taxis, and local sightseeing assistance
- Handle guest complaints with empathy and resolve or escalate them promptly
- Maintain guest records, key control, and lost and found logs
- Support upselling of rooms, packages, and hotel services
- Follow safety and security procedures, including emergency protocols

Advantages:

- Food provided
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Associate (Andheri)
🏢 Aralia Hotels
📍 Andheri