URGENT HIRING – AUTOMOBILE INDUSTRY

Position: AGM / GM – Customer Care

Location: Kerala
Experience: 15+ Years
Industry Preference: Automobile / Automotive Dealership
CTC: Up to ₹1 Lakh per Month

Job Summary

We are looking for an experienced AGM / GM – Customer Care to lead and strengthen the customer care and CRM function across the organization.

The ideal candidate should have strong experience in automobile dealerships, customer relationship management, after-sales service, complaint resolution, and customer satisfaction management.

Key Responsibilities

- Lead and manage the Customer Care / CRM function
- Develop strategies to improve customer satisfaction and retention
- Handle and resolve customer complaints and escalations effectively
- Monitor customer feedback, CSI and service quality metrics
- Coordinate with Sales, Service and After-Sales teams to improve customer experience
- Establish and monitor CRM processes, SOPs and service standards




- Analyze customer feedback and identify areas for improvement
- Drive customer engagement, retention and repeat business
- Manage and mentor the customer care / CRM team
- Prepare MIS reports and present customer experience performance to management
- Ensure timely resolution of critical customer issues and escalations

Ideal Candidate Profile
Strong experience in Automobile / Automotive Dealerships preferred
Experience in Customer Care / CRM / Customer Experience / After-Sales
Experience handling customer escalations and large customer volumes
Candidates from reputed automobile dealer groups / OEM environments preferred

Candidates with the required experience can share their updated CV to:

[email protected] / +91-XXXXXXXXXX

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 AGM / GM – Customer Care (Kochi)
🏢 HSJB Global Solutions
📍 Kochi