We are seeking a Implementation and Support Executive to join our dynamic team. The ideal candidate will provide technical assistance to customers, troubleshoot software issues, and ensure smooth operation of our applications. This role requires robust problem-solving skills, excellent communication, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities

- Provide technical support to end-users via email, chat, and phone.
- Diagnose, troubleshoot, and resolve software application issues in a timely manner.
- Collaborate with development teams to escalate and resolve complex bugs.
- Document support cases, resolutions, and best practices in the knowledge base.
- Assist in software installations, upgrades, and configurations.
- Monitor system performance and proactively identify potential issues.
- Deliver training and guidance to customers on product usage.
- Participate in on-call rotations to provide after-hours support when required.





Required Skills & Qualifications

Bachelor’s degree in computer science, Information Technology, or related field.

2–4 years of experience in software support or technical support engineering.

Strong knowledge of operating systems (Windows/Linux) and databases (SQL, Oracle, MySQL).

Familiarity with networking concepts (TCP/IP, DNS, VPN).

Experience with ticketing systems Excellent problem-solving and analytical skills.

Strong communication and customer service skills.

Ability to work independently and in a team environment.

Preferred Qualifications

Experience with cloud platforms

Exposure to DevOps tools

Prior experience in enterprise software support.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Software Support Engineer (Guwahati)
🏢 Nevitech Data Solutions
📍 Guwahati