Position: Front Office Executive
Location: Chennai, Tamil Nadu
Experience: 1+ Year
Employment Type: Full-Time
Work Mode: On-Site
Industry: Hotel Management / Hospitality

About the Role

We are looking for a Front Office Executive to manage the reception area and provide excellent customer service to guests and visitors. The ideal candidate should have good communication skills, a pleasant personality, and the ability to handle front-office operations efficiently.

Key Responsibilities

- Greet and welcome guests, visitors, and clients in a professional manner.
- Handle check-in and check-out procedures efficiently.
- Manage front desk operations, telephone calls, emails, and visitor inquiries.
- Provide accurate information about hotel/services, facilities, and policies.
- Handle guest requests, complaints, and queries professionally and ensure timely resolution.
- Coordinate with housekeeping, maintenance, food & beverage, and other departments.
- Maintain guest records, registration forms, and front-office documentation.
- Manage room reservations, cancellations, and booking-related queries.
- Handle cash, billing, and basic payment-related activities when required.
- Maintain a high standard of customer service and guest satisfaction.
- Ensure the reception area is clean, organized,



and presentable.
- Prepare daily reports and maintain accurate records of front-office activities.

Required Skills

- 1+ year of experience in Front Office / Reception / Hospitality.
- Excellent verbal and written English communication skills.
- Good interpersonal and customer-handling skills.
- Pleasant personality and professional appearance.
- Basic knowledge of MS Office / Excel / Word.
- Ability to handle multiple tasks and work under pressure.
- Good problem-solving and coordination skills.
- Knowledge of hotel reservation/front-office software will be an advantage.

Educational Qualification

- Any Graduate / Diploma in Hotel Management, Hospitality, or a related field.

Preferred Candidate

- Candidates with experience in Hotels, Hospitality, Guest Relations, Front Desk, Reception, or Customer Service.
- Candidates who can communicate confidently in English.
- Chennai-based candidates preferred.

Pay: ₹8,800.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Adaptable schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Office Executive (Chennai)
🏢 JSE Engineering
📍 Chennai