Job Description – Inside Sales Executive

Company Name: Swastik Industrial Works
Position: Inside Sales Executive
Department: Sales & Marketing
Job Location: Masjid Bunder, Mumbai
Experience: 1–3 Years (Preferred)
Qualification: Graduate in any discipline

Job Summary

We are looking for an enthusiastic and result-oriented Inside Sales Executive to manage customer enquiries, generate sales opportunities, maintain solid client relationships, and coordinate with internal teams to ensure smooth order processing and customer satisfaction.

Roles & Responsibilities

- Customer Enquiries: Handle incoming customer enquiries through calls, emails, and WhatsApp.
- Lead Generation: Identify potential customers and generate new business opportunities through calling and follow-ups.
- Quotation Preparation: Prepare and share quotations with customers based on their requirements.
- Sales Follow-ups: Regularly follow up with customers regarding quotations, pending orders, and purchase confirmations.
- Order Conversion: Convert customer enquiries into confirmed sales orders.
- Customer Relationship Management: Build and maintain strong relationships with existing and potential customers.
- Internal Coordination: Coordinate with Sales, Purchase, Warehouse, and Dispatch teams for timely order execution.
- Product Knowledge: Understand the company's stainless steel fasteners, grades, sizes,



and specifications to assist customers effectively.
- Sales Reporting: Maintain daily records of enquiries, quotations, follow-ups, and confirmed orders.
- Target Achievement: Work towards achieving monthly sales targets and improving customer conversion rates.

Required Skills

- Good verbal and written communication skills.
- Strong negotiation and convincing abilities.
- Proficiency in MS Excel, email, and basic computer operations.
- Good customer handling and follow-up skills.
- Ability to multitask and work under deadlines.
- Knowledge of industrial products or stainless steel fasteners will be an added advantage.

Key Performance Indicators (KPIs)

- Number of customer enquiries handled.
- Quotation-to-order conversion rate.
- Monthly sales target achievement.
- Timely customer follow-ups.
- Customer retention and satisfaction.
- Accuracy in quotations and sales documentation.

Preferred Candidate

We are looking for a proactive, confident, and customer-focused individual with a strong interest in sales, excellent coordination skills, and the ability to convert enquiries into business opportunities.

Industry Preference: Stainless Steel Fasteners, Industrial Products, Manufacturing, Engineering, or B2B Trading.

Pay: ₹25,000.00 - ₹41,000.00 per month

Work Location: In person

📌 Inside Sales Executive (Mumbai)
🏢 Swastik Industrial Works
📍 Mumbai