09 Oct
|
Haritha Honda
|
KK Nagar
09 Oct
Haritha Honda
KK Nagar
Key Responsibilities
- Client Advocacy: Act as the primary point of contact for key customers, handling escalated inquiries, feedback, and issue resolution.
- Retention & Growth: Design and execute strategies to lower customer churn, renew contracts, and spot up-selling or cross-selling opportunities.
- Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to align company offerings with customer needs.
- Data & Analytics: Use CRM software (such as Salesforce or HubSpot) to track customer interactions, analyze feedback, and run satisfaction surveys.
- Strategy & Reporting: Conduct regular business reviews and present key performance metrics (KPIs) to senior management.
Pay: From ₹25,000.00 per month
Perks:
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
📌 Customer Relationship Manager (KK Nagar)
🏢 Haritha Honda
📍 KK Nagar