Job Summary
Young energetic people that have the drive to deliver outstanding customer experience.
**

Key responsibilities:
**

- Take ownership of the property with supervising housekeeping – quality check, administration, Staff and guest interaction.

- Know your guests by name & Create a friendly and homely environment for them.

- Know your city, its cafés, bars, and restaurants, its art, its music - Give personalized recommendations to each guest to ensure a unique experience.

- OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF- Handle escalated complaints

- Manage the reservations desk – calls, emails, guest requests, reservation enquiries etc. Make sure all channel response rates are exceptional.

- Strive to generate the perfect feedback score with a personalized approach to every guest needs & experiences.

- Build custom itineraries for guests as well as help them with relevant tickets, transport & Tour reservations.

- Social Media management and posting activities and pictures of guests and their feedback.

- Content Management on Google my Business, Social Media, Website, OTAs (booking.com, Airbnb, agoda , Hosteworld.com etc. )





- You will be responsible for everything amazing that we achieve and each negative review & guest feedback. Lead by example to make sure your subordinates join you in delivering an unforgettable guest experience.
- Publish personalized responses to reviews and guest feedback, also take relevant actions with reporting on negative feedback.

Qualifications and Skills
Required Experience, Skills and Qualifications
*To be successful in the role, you need:
*

- Passion for hospitality and the youth travel market
- Fluency in English writing & speaking
- Adaptable in regards to timing.
- Yearning to deliver outstanding customer experience.
- Extrovert personality
- Responsible and should take initiative
- Willing to work the Night Shift

Job Types: Permanent, Full-time

Pay: Up to ₹18,000.00 per month

Application Question(s):

- What is your expected salary (Per month) ?
- What was your last salary? (Per month)

Education:

- Bachelor's (Required)

Experience:

- Microsoft Office: 1 year (Preferred)
- total work: 2 years (Preferred)

Language:

- English (Required)

Work Location: In person

📌 Front Office Associate (Night Shift) (Jaipur)
🏢 Blue Beds
📍 Jaipur