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Job Title: Customer Support Executive – Voice Process (Axis Bank)
About the RoleWe are looking for a customer-oriented Voice Support Executive to represent Axis Bank. In this role, you will handle inbound calls, assist customers with their inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction.
Key Responsibilities

- Respond promptly and professionally to inbound customer calls and inquiries.
- Provide accurate and complete information using internal tools and guidelines.
- Identify customer needs, resolve complaints, and escalate complex issues when necessary.
- Maintain records of customer interactions, transactions, and feedback.
- Follow standard communication procedures, guidelines, and bank policies.

Key Requirements & Qualifications

- Education: Graduation is mandatory (must have provisional certificates). Students currently pursuing higher education or B.Pharm graduates are not eligible.
- Languages:



Excellent verbal communication in English and Hindi. Knowledge of a regional language is a plus.
- Skills: Solid active listening, problem-solving abilities, typing speed, and basic technical troubleshooting.
- Attributes: High patience, empathy, active listening, and the ability to multitask effectively.

Salary & Compensation

- Fresher Range: ₹16,200 CTC / ₹15,700 In-Hand
- Experienced Range: Up to ₹23,000 CTC / Up to ₹17,500 In-Hand

Work Schedule & Benefits

- Work Days: 6 days a week with 1 rotational day off.
- Transport: Free 2-way cab facility OR a Transport Allowance of ₹2,000/month (₹80/day).

Pay: ₹16,000.00 - ₹23,000.00 per month

Benefits:

- Commuter assistance
- Provident Fund

Education:

- Bachelor's (Preferred)

Language:

- Do you speak English and Hindi (Preferred)

Shift availability:

- Day Shift (Preferred)
- Night Shift (Preferred)

Work Location: In person

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