Tätigkeitsbereich:IT/Telekommunikation

Fachabteilung:Data Center, HPC

Gesellschaft:Mercedes-Benz Research and Development India Private Limited

Standort:Mercedes-Benz Research and Development India Private Limited, Bangalore

Startdatum:01.12.2026

Veröffentlichungsdatum:07.10.2026

Stellennummer:MER000492X

Arbeitszeit:Vollzeit

Aufgaben

IT Infrastructure Workplace Lead

Location: MBRDI, Bengaluru
Function: Information Office (IO)
Reporting To: Head of Information Office / IT Infrastructure Manager

Role Purpose

The IT Infrastructure Workplace Lead is responsible for delivering a secure, reliable, and modern digital workplace experience for all MBRDI employees. The role drives workplace technology strategy, end-user computing services, collaboration platforms, workplace infrastructure, employee IT experience (DEX), and service excellence while ensuring alignment with MBRDI's Information Office strategy, operational excellence objectives, security requirements, and AI-powered workplace transformation vision.

The role acts as the single point of accountability for workplace infrastructure, employee productivity technologies, workplace modernization initiatives, and vendor/service partner governance.

Key ResponsibilitiesDigital Workplace Leadership

- Define and execute MBRDI's Digital Workplace roadmap.
- Drive workplace modernization initiatives across endpoints, collaboration services, and employee productivity platforms.
- Continuously improve employee experience and workplace satisfaction.
- Enable a seamless, secure, and AI-powered digital workplace environment.

End User Computing & Workplace Services
- Own workplace technologies including:
- Windows/macOS endpoints
- Virtual Desktop Infrastructure (VDI)
- Mobile Device Management
- Microsoft 365 ecosystem
- Meeting room technologies
- Collaboration platforms
- Printing and workplace peripherals

- Ensure lifecycle management of workplace devices and assets.
- Drive workplace standardization and simplification.

Employee Experience & DEX
- Establish and manage Digital Employee Experience (DEX) programs.




- Leverage monitoring tools such as Nexthink to proactively identify user issues and improve productivity.
- Analyze employee feedback and satisfaction metrics.
- Lead initiatives to enhance workplace reliability and service fulfillment.

Service Excellence & Operations
- Ensure stable and highly available workplace services.
- Govern incident, problem, change, and request management processes.
- Drive reduction of recurring incidents and employee-impacting outages.
- Partner with Service Desk and Operations teams to improve First Time Right (FTR), MTTR, and service quality.

Security, Compliance & Risk
- Ensure workplace services comply with corporate security standards.
- Drive endpoint compliance, software compliance, and asset governance.
- Partner with Cyber Security teams to implement Zero Trust principles.
- Support audit readiness and compliance assessments.

AI & Automation
- Identify opportunities to automate workplace support processes.
- Drive adoption of AI-powered employee support capabilities.
- Implement self-service and digital assistant solutions.
- Support enterprise AIOps and automation initiatives.

Vendor & Financial Management
- Manage workplace service providers and strategic vendors.
- Monitor SLA/KPI performance and service quality.
- Drive cost optimization and value realization initiatives.
- Manage workplace budgets, forecasting, and technology investments.

Stakeholder Management
- Act as the primary IT partner for employee workplace experience.
- Collaborate with global Mercedes-Benz IT organizations.
- Engage with business units, HR, Facilities, Security, and Engineering functions.
- Present workplace performance and transformation updates to leadership teams.





Key Performance Indicators (KPIs)Employee Experience

- IT CSAT Score
- Digital Employee Experience (DEX) Score
- Employee Pulse Satisfaction
- Self-Service Adoption Rate

Operational Excellence
- Workplace Service Availability
- MTTR
- First Time Right (FTR)
- Major Incident Reduction

Compliance & Security
- Endpoint Compliance %
- Asset Compliance %
- Security Vulnerability Remediation
- Audit Findings Closure

Cost & Value
- Cost per Employee
- Asset Utilization
- License Optimization Savings
- Vendor SLA Compliance

Transformation
- AI Adoption Metrics
- Workplace Automation Coverage
- Up-to-date Workplace Rollout Progress
- Employee Productivity Improvements

Qualifikationen

Required Experience

- 12+ years of IT Infrastructure experience.
- 5+ years leading Workplace Services or End User Computing organizations.
- Strong experience in:
- Microsoft 365
- Endpoint Management (Intune/SCCM)
- VDI Platforms
- Collaboration Technologies
- Workplace Security
- ITSM processes (Incident, Problem, Change)
- ServiceNow

- Experience managing global service providers and large-scale workplace transformations.
- Exposure to Digital Employee Experience (DEX) platforms such as Nexthink is preferred.

Leadership Competencies

- Strategic Thinking
- Customer & Employee Centricity
- Operational Excellence Mindset
- Data-Driven Decision Making
- Vendor & Stakeholder Management
- Change Leadership
- AI & Automation Mindset
- Cross-functional Collaboration
- Executive Communication

Benefits

Mitarbeiterrabatte möglich

Gesundheitsmaßnahmen

Mitarbeiterhandy möglich

Essenszulagen

Betriebliche Altersversorgung

Hybrides Arbeiten möglich

Mobilitätsangebote

Mitarbeiter Events

Coaching

Flexible Arbeitszeit möglich

Kinderbetreuung

Parkplatz

Kantine, Café

Gute Anbindung

Barrierefreiheit

Betriebsarzt

Kontakt Mercedes-Benz Research and Development India Private Limited

Plot No. 5-P, EPIP 1st Phase560066 BangaloreDetails zum Standort

MBRDI Recruitment E-Mail: [email protected]

📌 Sr. Program Manager - IT Infrastructure & Digital Workplace Lead (Bengaluru)
🏢 Mercedes-Benz Group
📍 Bengaluru