Senior Account Management Executive

Company: CautioLocation: BangaloreExperience: 2–3 YearsRole: Senior Account ExecutiveEmployment Type: Contract – 6 Months

About Cautio

Cautio is a technology company focused on AI-powered video telematics and fleet safety, helping businesses make their fleets safer, smarter, and more efficient.

Cautio provides AI-powered dashcams and a connected fleet platform that enables live vehicle monitoring, video streaming, GPS tracking, AI-based driver behaviour alerts, route playback, performance reporting, and video-on-demand. Its technology is used across ride-hailing, logistics, and public transport fleets.

About the Role

We are looking for a Senior Account Executive who will be responsible for managing key clients to ensure that their expectations are understood, translated to the respective stakeholders in Cautio and be the single point of contact.

The role will involve regularly connecting with clients, understanding and tracking issues related to cameras, devices, connectivity, GPS, video streaming, and the Cautio platform, coordinating with internal teams for resolution, and keeping clients updated until the issue is closed. This person will be working out of clients site mostly.

Key Responsibilities

- Act as the primary point of contact for assigned clients and handle day-to-day communication.
- Regularly connect with clients to understand their requirements, concerns, and operational issues.
- Identify and track issues related to cameras, devices, GPS, connectivity, video streaming, and other Cautio services.
- Coordinate with the Operations, Command Centre, Sales teams and other functions to resolve client issues.
- Follow up internally on open issues and ensure timely updates are provided to clients.
- Maintain a tracker of client issues,



actions taken, and resolution status.
- Understand recurring client issues and highlight them to the relevant internal teams.
- Assist clients with basic troubleshooting and guide them on using Cautio’s platform and services.
- Monitor client feedback and communicate important concerns to the concerned teams.
- Build and maintain strong relationships with clients through regular communication and follow-ups.
- Support the team in ensuring smooth client onboarding and ongoing account management.
- Prepare basic reports and updates on client issues, resolutions, and account status.

Requirements

- 2–3 years of experience in Account Management, Client Success, Customer Support, Client Coordination, or a similar role.
- Fluency in Kannada and Tamil is mandatory
- Good communication and interpersonal skills.
- Comfortable speaking with clients and handling day-to-day queries.
- Robust follow-up and coordination skills.
- Ability to understand and communicate technical issues in a simple manner.
- Good problem-solving and ownership skills.
- Ability to coordinate with multiple internal teams.
- Good working knowledge of MS Excel/Google Sheets and basic reporting.
- Experience in a SaaS, technology, fleet management, telematics, automotive, or logistics environment would be an advantage.

What We’re Looking For

- Someone who is client-focused and proactive.
- Strong ownership of client issues from reporting to resolution.
- Valuable attention to detail and follow-up skills.
- Ability to manage multiple clients and issues simultaneously.
- A practical and solution-oriented approach.
- Ability to work effectively with both clients and internal teams.

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:

- Bachelor's (Required)

Work Location: In person

📌 Senior Account Management Executive (Bengaluru)
🏢 Cautio
📍 Bengaluru