1. Front Office Executive Roles also has been applied
2. Lead Follow-Up:
- Each Lead has to follow up at least 5 times
- Types of leads:
- Digital Marketing
- Walkin
- Tele Calling
- Unjoined Clients
3. Lead Generation & Prospecting:
- Initiate outbound calls to potential clients or customers from a database, lead lists, or generated referrals.
- Qualify leads by understanding their needs, interests, and eligibility for services or products.
4. Handling Inbound Calls:
- Answer incoming calls from clients, customers, or leads, providing them with the necessary information about services or products.
- Resolve client queries and provide assistance as needed.
5. Appointment Setting:
- Schedule consultations/appointments for clients based on their availability and the availability of the clinic’s professionals.
- Confirm appointments in advance to reduce no-shows.
6. Product/Service Promotion:
- Promote and inform clients about current offers, new services, or products.
- Create interest in services offered by effectively communicating advantages to clients or customers.
7. Follow-Ups:
- Follow up with clients who have shown interest but haven’t booked consultations or services.
- Reconnect with previous clients to offer additional services or get feedback.
8. Maintaining Call Records:
- Keep accurate and up-to-date records of calls made, appointments booked, feedback provided, and any other relevant data in the CRM or database.
- Document the outcome of each call and update the system accordingly.
9. Updating CRM:
- Input and maintain client or lead information in CRM systems.
- Track leads and clients to ensure they are properly followed up.
10. Achieving Targets:
- Per Day at least 50 to 75 calls has to be done.
- Work towards achieving set targets related to appointments, sales, or other performance metrics.
- Monitor progress regularly and adjust approaches as needed to meet goals.
11. Reporting:
- Prepare daily or weekly reports on call activity, client feedback, and results.
- Provide feedback to the management regarding client responses, challenges, or improvement areas.