Experience: Experienced candidates only — candidates with 6 months of relevant experience
Languages: English & Hindi – Mandatory
Important Note
Candidates must be comfortable handling both customer calls and email support. They should be flexible to work across Voice and Non-Voice channelsbased on business requirements and should not restrict themselves to a single channel.
Roles & Responsibilities
- Handle customer queries related to the E-Wallet process through calls and emails.
- Assist customers with refund-related queries, providing accurate information and timely resolutions.
- Handle account cancellation requests and guide customers through the required process.
- Provide appropriate account-related guidance and suggestions based on customer requirements.
- Understand customer concerns, troubleshoot issues, and provide accurate and timely resolutions.
- Communicate professionally with customers in English and Hindi.
- Accurately document customer interactions and follow defined process guidelines.
- Maintain a positive customer experience while meeting quality and service standards.
Candidate Requirements
- Prior customer support experience is mandatory.
- Candidates with 1–4 months of relevant experience can also be considered.
- Valuable communication skills in English and Hindi.
- Comfortable handling both Voice (Calls) and Non-Voice (Email) support.
- Strong customer-handling, problem-solving, and troubleshooting skills.
- Willingness to work across different channels as per process and business requirements.
- Customer-focused approach with good interpersonal skills.
Pay: ₹23,000.00 - ₹25,000.00 per month
Language:
- Hindi (Required)
Work Location: In person
📌 E&Money – Customer Support Executive (Bommanahalli)
🏢 Sahil independent hire outsouring
📍 Bommanahalli
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