Job Opening: Service Manager – Industrial IoT

About Us

Lateral Emsoft Pvt. Ltd. is a leading Industrial IoT company providing smart monitoring and automation solutions for Cold Storages, Food Processing, Pharmaceuticals, Dairy, QSR Chains, Warehouses, Logistics, and Industrial Facilities across India and overseas.

Our Industrial IoT solutions help customers monitor temperature, humidity, refrigeration systems, energy consumption, and critical assets in real time, ensuring compliance, operational efficiency, and reduced product losses.

Position

Service Manager – Industrial IoT

Key Responsibilities

- Lead and manage the Service & Support Operations team across India.
- Ensure timely installation, commissioning, maintenance, troubleshooting, and customer support for Industrial IoT solutions.
- Plan, coordinate, and monitor field service activities, preventive maintenance visits, and breakdown support.
- Handle customer escalations and ensure quick resolution of service-related issues.
- Provide technical guidance to service engineers and support teams.
- Manage service schedules, engineer deployment, and resource planning.
- Coordinate with customers, channel partners, and internal departments for smooth project execution.
- Monitor service KPIs, SLA compliance, customer satisfaction, and service quality standards.
- Review service reports, installation reports, AMC records, and warranty claims.
- Manage service inventory, spare parts, replacement devices, SIM cards, and service tools.
- Work closely with R&D;, Production, Quality, Stores, and Purchase teams to resolve technical issues and improve product performance.
- Conduct customer and team training programs on products and applications.
- Prepare monthly MIS reports,



service dashboards, and performance reviews.
- Develop and implement service processes to improve operational efficiency and customer experience.

Candidate Requirements

- Diploma / B.E. / B.Tech in Electronics, Electronics & Telecommunication, Electrical, Instrumentation, Industrial Automation, or related disciplines.
- 5–10 years of experience in Technical Service, Industrial IoT, Automation, Electronics Equipment Support, or Field Service Management.
- Proven experience in leading service teams and managing customer support operations.
- Robust knowledge of Industrial IoT devices, sensors, gateways, GSM/GPS, Wi-Fi, RF communication, networking, and cloud-based monitoring systems.
- Excellent troubleshooting and problem-solving skills.
- Strong customer relationship management and communication skills.
- Experience in handling service documentation, MIS reporting, and team performance monitoring.
- Proficiency in MS Excel, Word, Outlook, and service management tools.
- Ability to work independently and manage multiple projects simultaneously.
- Strong leadership, planning, coordination, and decision-making abilities.

Travel Requirement

- Must be willing to travel extensively across India for customer visits, project installations, site inspections, service audits, training programs, and business support activities.
- Ability to travel at short notice based on project and customer requirements.
- Valid driving license will be an added advantage.

Salary

As per company standards and candidate experience.

Location : Navi Mumbai

Contact Details

Mrs. Preethi Jayabalan
+91-XXXXXXXXXX

[email protected]

Pay: ₹40,000.00 - ₹55,000.00 per month

Work Location: In person

📌 Service Manager – Industrial IoT (Navi Mumbai)
🏢 Laternal Emsoft
📍 Navi Mumbai