Team Lead

Chennai, Tamil Nadu

Job Summary

Key note: This role ensures that the proper activities are implemented and managed in accordance with the EU GDP/GMP requirements and/or local legislation requirements (e.g. FDA, Japanese, HPRA, etc).

The incumbent will be a key contributor within our Temperature-Controlled Logistics and Supply team, ensuring that customers and patients receive essential medications in full compliance with regulatory and quality standards. This role plays a critical part in accelerating the global delivery of medicines by proactively addressing challenges, envisioning innovative solutions, and executing decisive actions.

The incumbent will collaborate closely with a team of Temperature-Controlled Logistics and Supply Chain experts to uphold the performance and reliability of our advanced Real-Time Temperature Monitoring (RTTM) platform. This includes promptly identifying and resolving any operational issues that may arise.

As a member of the RTTM Support function, the incumbent will be responsible for managing ticketing processes across the shipment lifecycle—pre-shipment, in-transit, and post-shipment. This includes resolution tracking and analytical reporting for a diverse range of customers and stakeholders worldwide.

1. IoT (internet of things) Platform Support

- Shipment Creation
- Shipment Delivery
- Shipment Recreation
- Pre-shipment, in-transit & post-shipment support
- Manage user issues

2. TrackIt Onboarding & Governance

- Source & Destination onboarding according to SOP
- Shipment Milestone Analysis
- Identify gaps & align with GFFs for improvement

3. Light Touch Site Management

- Shipment Management

4. User Governance





- Provide & remove access to the platforms
- Monitor inactivity
- Role cleanup

5. Location Governance

- Location cleanup

6. Digital Integration

- Support technical enhancements
- Support DI onboardings

7. Continuous Improvements

- Identify opportunities for improvements
- Support implementation
- Support execution

- Changes in processes leading to improved performance indicators (KPIs).
- Works according to relevant SOP / WI.

Key Responsibilities

Key note: This role ensures that the proper activities are implemented and managed in accordance with the EU GDP/GMP requirements and/or local legislation requirements (e.g. FDA, Japanese, HPRA, etc).

The incumbent will be a key contributor within our Temperature-Controlled Logistics and Supply team, ensuring that customers and patients receive essential medications in full compliance with regulatory and quality standards. This role plays a critical part in accelerating the global delivery of medicines by proactively addressing challenges, envisioning creative solutions, and executing decisive actions.

The incumbent will collaborate closely with a team of Temperature-Controlled Logistics and Supply Chain experts to uphold the performance and reliability of our advanced Real-Time Temperature Monitoring (RTTM) platform.



This includes promptly identifying and resolving any operational issues that may arise.

As a member of the RTTM Support function, the incumbent will be responsible for managing ticketing processes across the shipment lifecycle—pre-shipment, in-transit, and post-shipment. This includes resolution tracking and analytical reporting for a diverse range of customers and stakeholders worldwide.

1. IoT (internet of things) Platform Support

- Shipment Creation
- Shipment Delivery
- Shipment Recreation
- Pre-shipment, in-transit & post-shipment support
- Manage user issues

2. TrackIt Onboarding & Governance

- Source & Destination onboarding according to SOP
- Shipment Milestone Analysis
- Identify gaps & align with GFFs for improvement

3. Light Touch Site Management

- Shipment Management

4. User Governance

- Provide & remove access to the platforms
- Monitor inactivity
- Role cleanup

5. Location Governance

- Location cleanup

6. Digital Integration

- Support technical enhancements
- Support DI onboardings

7. Continuous Improvements

- Identify opportunities for improvements
- Support implementation
- Support execution

- Changes in processes leading to improved performance indicators (KPIs).
- Works according to relevant SOP / WI.

Skill Requirements

Master’s or bachelor’s degree in business administration (Management), Supply Chain or Logistics or any appropriate work experience.

Any relevant work experience (1-2 years).

English fluency

MS Office Suite, SAP Basic, Tableau (optional), Power BI (optional)

- Communication
- Problem-solving
- Flexibility
- Team player
- Continuous Learning
- Optimism

Other Requirements

📌 Team Lead (Chennai)
🏢 HCLTech
📍 Chennai