Role Overview

We are looking for a high-caliber CRM qualified with 8–10 years of experience in the luxury residential real estate sector. The Head of CRM will oversee the end-to-end customer lifecycle from post-booking confirmation through slab-wise payment collection, MahaRERA milestone tracking, documentation, customization requests, and final possession/handover.

Key Responsibilities

- Client Relationship Management & Post-Sales Execution:
- Serve as the principal point of contact for luxury homebuyers and HNI clients throughout their buyer journey.
- Lead property booking confirmations, demand letter dispatches, installment collections, slab-based payment tracking, and receipt generation.
- Manage client query resolutions, customization workflow requests, and site visits in coordination with project execution teams.
- Legal & Documentation Oversight:
- Prepare and execute Agreement for Sale (AFS), stamp duty payment schedules, registration documentation, and home loan NOCs with major financial institutions.
- Ensure compliance with MahaRERA guidelines, payment slab norms, and possession timelines across active project sites.
- Collections & Cash Flow Operations:
- Drive timely collections against construction milestones to ensure healthy project cash flows.
- Manage interest calculations, overdue tracking, payment restructuring, and default management strictly per developer agreement terms.
- Handover & Fit-Out Operations:
- Oversee pre-possession audits, snagging procedures,



possession letter issuance, and physical key handovers.
- Coordinate society formation processes, share certificate transfers, and post-handover customer support.
- Process & System Enhancements:
- Leverage real estate ERP/CRM platforms (Salesforce, Far vision, Strategic ERP, or Sell. Do) to automate demand generation, ledger tracking, and client communication.

Required Qualifications & Experience

- Experience: 8–10 years of experience in Customer Relationship Management (CRM) / Client Retention within luxury residential real estate (Grade-A / boutique developers in South Mumbai or Western Suburbs preferred).
- Education: Graduate/Post-Graduate degree in Business Administration, Real Estate Management, or Law.
- Skills: Deep operational understanding of MahaRERA compliance, construction-linked payment schedules, home loan/bank APF approvals, and property registration procedures in Mumbai.
- Communication: Exceptional spoken and written English communication skills with experience handling executive-level, HNI, and VIP buyer interactions.

Key Performance Indicators (KPIs)

- Percentage of collection targets realized against slab completion milestones.
- Turnaround time (TAT) on Agreement for Sale (AFS) registrations and customer query resolution.
- On-time possession handover execution with minimal snag list delays.

Pay: ₹800,000.00 - ₹1,100,000.00 per year

Work Location: In person

📌 Closing Manager- Real Estate (Bandra West)
🏢 Adya Services
📍 Bandra West