Partner Success Manager

Company: Eduzone Group
Location: Kozhikode, Kerala
Employment Type: Full-time
Department: Partnerships / Customer Success
Reports To: Head of Operatons

About the Role

Eduzone Group is looking for a Partner Success Manager to manage and grow relationships with our B2B clients and institutional partners. The role involves understanding client business requirements, ensuring successful onboarding and engagement, managing ongoing relationships, resolving concerns, monitoring performance, and identifying opportunities for business growth.

The ideal candidate will be confident in communicating with business owners, senior management, institutional representatives, and other key decision-makers. The candidate should have a solid relationship-building approach along with good business understanding and problem-solving skills.

Key Responsibilities

B2B Partner & Client Management

- Manage the complete relationship lifecycle of assigned B2B clients and institutional partners, from onboarding to ongoing engagement, retention, and growth.
- Develop and maintain strong, professional relationships with business owners, management teams, HR representatives, institutional heads, and other key decision-makers.
- Act as the primary point of contact for assigned partners and ensure a smooth and positive client experience.
- Understand each partner's business objectives, challenges, expectations, and requirements and provide appropriate solutions.
- Regularly communicate with partners to understand their changing needs and identify opportunities for deeper engagement.
- Build long-term relationships with clients rather than focusing only on individual transactions.

Partner Onboarding & Engagement

- Manage the end-to-end onboarding process for new B2B partners and ensure they understand the company's products, services, processes, and value proposition.
- Coordinate with internal teams to ensure that all partner requirements are addressed during onboarding.
- Conduct partner meetings, presentations, product/service demonstrations, training sessions, and follow-ups as required.
- Ensure partners are actively using and benefiting from the services provided.
- Track onboarding progress and identify any delays, challenges, or potential risks.

Account Management & Performance

- Regularly monitor the performance and engagement levels of assigned B2B accounts.
- Conduct periodic business reviews and meetings with partners to discuss performance, challenges, feedback, and future requirements.




- Prepare and present performance updates, reports, recommendations, and action plans to clients and internal management.
- Identify gaps in partner performance and proactively work with the client and internal teams to address them.
- Maintain accurate records of client interactions, requirements, commitments, follow-ups, and performance data in CRM or other relevant systems.

Client Communication & Issue Resolution

- Act as the link between B2B clients and internal teams such as Sales, Marketing, Operations, Product, and Support.
- Understand and communicate client requirements clearly to the relevant internal teams.
- Follow up on client queries, service issues, requests, and escalations until appropriate resolution is achieved.
- Ensure timely communication with clients regarding updates, changes, deliverables, and resolutions.
- Handle difficult conversations professionally and work towards solutions that balance client satisfaction and company objectives.

Business Growth & Relationship Expansion

- Identify opportunities to increase business with existing partners through cross-selling, upselling, additional services, and deeper engagement.
- Understand the partner's business and identify areas where Eduzone Group's services can create additional value.
- Develop opportunities to expand existing accounts, increase managed account value, and strengthen long term partnerships by driving account growth, identifying upselling and cross – selling opportunities and delivering greater value to partners.
- Work closely with the Business Development/Sales team to identify potential opportunities within existing accounts.
- Support contract renewals and ensure strong partner relationships throughout the renewal cycle.
- Maintain awareness of competitor offerings and market developments that may affect partner relationships.

Partner Feedback & Continuous Improvement

- Regularly collect feedback from B2B clients regarding products, services, processes, and overall partner experience.
- Identify recurring client concerns and communicate actionable feedback to internal teams.
- Recommend improvements to products,



services, processes, and partner engagement strategies.
- Help develop standard processes, resources, and best practices to improve the overall B2B partner experience.

Key Skills

- Excellent verbal and written communication skills.
- Strong B2B relationship management and client-handling skills.
- Ability to communicate confidently with business owners, senior management, and institutional decision-makers.
- Strong interpersonal and networking skills.
- Good presentation, negotiation, and influencing skills.
- Strong problem-solving and decision-making abilities.
- Commercial awareness and understanding of business objectives.
- Ability to understand client requirements and convert them into actionable solutions.
- Strong follow-up and account-management skills.
- Ability to manage multiple clients, priorities, and deadlines simultaneously.
- Good organizational and time-management skills.
- Proficiency in MS Office and CRM/business management tools.
- Ability to work independently and collaboratively with cross-functional teams.
- Strong proficiency in English is mandatory. Knowledge of an additional language (bilingual/multilingual) will be an added advantage.
- Flexibility to work across different time zones based on client requirements, with a willingness to adjust working hours when necessary to support international and out-of-hours client meetings or discussions.

Educational Qualification

- BBA / MBA in Management, Marketing, Communications, or a related field.

Experience

- 3+ years of experience in Partner Success, Customer Success, B2B Account Management, Business Development, Partnerships, Client Relationship Management, or a related role.
- Experience handling B2B clients, corporate accounts, educational institutions, channel partners, or strategic partnerships will be an advantage.
- Candidates with experience dealing directly with business decision-makers and institutional clients are preferred.

Compensation

Salary: As per market standards, based on experience, skills, and qualifications.

What We Offer

- Competitive compensation
- Learning and professional development opportunities
- Collaborative and growth-oriented work environment
- Exposure to diverse B2B clients and strategic partners
- Opportunities for career growth and professional development

Company Website: Eduzone Group

Pay: ₹385,000.00 - ₹1,400,000.00 per year

Benefits:

- Flexible schedule

Work Location: In person

📌 Partner Account Manager (Kozhikode)
🏢 LANDOCS
📍 Kozhikode