Job Title: Front Office Associate

Job Summary:

Responsible for delivering exceptional guest service by managing check-ins, check-outs, reservations, guest queries, and billing while ensuring a smooth and welcoming guest experience.

Key Responsibilities:

- Handle guest arrivals, departures, and room allocations.
- Manage reservations, billing, and front desk operations.
- Respond to guest queries and resolve concerns promptly.
- Coordinate with Housekeeping and other departments for seamless operations.
- Maintain guest records and ensure adherence to hotel standards.
- Ensure accurate maintenance of guest profiles, registration cards, and front office records.
- Promote hotel facilities, services, and upselling opportunities to enhance guest satisfaction and revenue.
- Handle guest feedback and complaints professionally, ensuring timely resolution and service recovery.

Qualification & Experience:

- Graduate or Diploman in Hotel Management or a related field is mandatory.
- Freshers and candidates with relevant experience in Front Office operations are preferred.
- Excellent Communication skills.
- Should have a problem-solving approach.
- Excellent grooming, and interpersonal skills.
- Open to relocate if not a local.

📌 Front Office Associate (Chandigarh)
🏢 Sarovar Hotels
📍 Chandigarh