- Coordinate daily service activities, customer complaints, and engineer/technician visits.
- Receive and register customer complaints and maintain service records.
- Coordinate manpower, site visits, material requirements, and service schedules.
- Prepare and maintain service reports, quotations, work orders, invoices, and related documents.
- Follow up with customers for PO, payment, site readiness, gate passes, and material requirements.
- Maintain service data and prepare MIS reports using Excel.
- Coordinate with the Service Manager, Service Engineers, HO, production, stores, and accounts teams.
- Follow up on pending complaints and ensure timely closure.
- Maintain customer communication through email and phone calls.
- Update ERP/system records for complaints, visits, materials, and service activities.
- Prepare MOM, daily/weekly service status reports, and pending-action lists.
- Valuable knowledge of MS Excel, Word, PowerPoint and Email.
- Good communication and coordination skills

Pay: ₹20,000.00 - ₹33,000.00 per month

Work Location: In person

📌 Service Coordinator (Ahmedabad)
🏢 Edgetech Air Systems
📍 Ahmedabad