Company: Avian Travels
Location: Mohali, Punjab
Industry: Travel & Tourism / Air Ticketing
Market: USA & Canada
Experience: 10+ Years
Employment Type: Full-time

About the Role

Avian Travels is looking for highly experienced and result-oriented professionals to join our team as Operations Manager / Team Manager – Air Ticketing Sales for our USA & Canada travel market.

The ideal candidate should have strong expertise in international air ticketing, GDS systems, sales operations, and team management, with proven experience handling USA & Canada-focused travel sales.

Key Responsibilities

- Manage day-to-day USA & Canada air ticketing sales operations.
- Lead, manage, and motivate the air ticketing sales team to achieve business targets.
- Monitor sales performance, KPIs, conversion rates, revenue, and productivity.
- Handle complex international ticketing cases and provide effective solutions.
- Ensure accurate handling of reissue, refund, exchange, cancellation, and itinerary changes.
- Manage complex and multi-city international itineraries.
- Ensure compliance with airline policies, fare rules, and ticketing procedures.
- Work with GDS platforms for international flight bookings and ticketing.
- Support the team in handling customer escalations and difficult ticketing cases.
- Drive sales growth through effective customer handling, follow-ups, and conversion strategies.
- Coordinate with internal teams to ensure smooth operations and customer satisfaction.
- Train and guide junior team members on ticketing, sales, GDS, and customer handling.
- Monitor market trends, airline offers, fares, and changes affecting the USA & Canada market.

Requirements





- 10+ years of experience in international air ticketing and sales.
- Strong experience handling the USA & Canada travel markets.
- Excellent knowledge of international airfares, fare rules, ticketing, and airline policies.
- Solid hands-on experience with Amadeus, Sabre, Travelport/Galileo, or other GDS systems.
- Practical knowledge of reissue, refund, exchange, cancellation, and complex itineraries.
- Proven experience in managing and motivating a sales/ticketing team.
- Robust understanding of sales targets, KPIs, conversion rates, and revenue generation.
- Experience with consolidator fares / net fares and international ticketing will be an advantage.
- Excellent communication, negotiation, leadership, and customer-service skills.
- Ability to handle high-volume operations and resolve complex ticketing issues.
- Previous experience managing USA & Canada-focused travel sales teams is highly preferred.

How to Apply

Interested candidates can share their updated resume or contact us directly:

Call / WhatsApp: +91-XXXXXXXXXX

Job Type: Full-time

Application Question(s):

- Are you comfortable working in night shift(US process)?
- Do you understand how a travel sales company works? (lead conversion, ticketing, GDS)
- What is your current Location?
- Are you open for the Mohali location?
- Are you immediate joiner?
- Are you notice period ?
- How many years of overall international air ticketing and sales experience do you have?
- How many years have you specifically worked with the USA and Canada market?
- Which GDS systems are you proficient in — Amadeus, Sabre, Galileo/Travelport, or others?
- Do you personally handle reissue, refund, exchange, cancellation, and complex itineraries?

Work Location: In person

📌 OPERATIONS MANAGER / TEAM MANAGER (Sahibzada Ajit Singh Nagar)
🏢 Avian Travels
📍 Sahibzada Ajit Singh Nagar