Location: Chennai
Job Type: Full-Time
Experience: 0-1 Year

About the Role:
We are looking for a Customer Success Executive to coordinate production workflows, communicate with clients, and ensure timely and high-quality delivery of orders. This role focuses on KPI monitoring, issue resolution, and maintaining strong customer relationships.

Key Responsibilities

- Communicate with clients regarding workflows, updates, and queries.
- Create weekly reports and monitor KPIs like rejection rate and on-time delivery.
- Monitor production status and ensure orders are delivered within the deadline.
- Assist in onboarding recent workflows and maintaining documentation.
- Review quality issues and handle rework or escalation when required.
- Coordinate with production, traffic, and quality teams to resolve issues.

Skills & Requirements

- Strong English communication skills (written & verbal).
- Experience in B2B client coordination or account management preferred.
- Good analytical and problem-solving skills.
- Familiarity with Office 365 / Google Workspace
- knowledge in Photoshop.
- Basic image editing skills.
- Working knowledge of reporting processes.

📌 Customer Success Executive (Chennai)
🏢 Bright River India Private
📍 Chennai