Job Requisition ID #

26WD99920

Position Overview

Autodesk is looking for a Senior Technical Support Specialist with expertise in Autodesk Construction Cloud, BIM 360, Revit, and Navisworks to provide technical support and help customers successfully adopt Autodesk solutions. In this role, you will deliver effective technical guidance, troubleshooting assistance, and solutions to customer-reported issues through multiple support channels, including scheduled calls, web cases, and chat.
With a strong focus on customer success, you will help customers maximize the value of their Autodesk investments by resolving technical challenges and supporting the adoption of industry-leading design and construction technologies.
You will collaborate with internal teams to investigate complex issues, develop cutting-edge solutions, and ensure timely resolution while maintaining accountability and a customer-first approach.
This role reports to the Technical Support Manager and requires sound judgment, independent decision-making, and effective case management to achieve individual, team,



and organizational goals.
The position is based in Bengaluru, India, and the successful candidate will be expected to relocate to Bengaluru.
The role will primarily support the Europe, Middle East, and Africa (EMEA) region, with working hours from 14:00–22:30 India Standard Time (IST). However, timings may change based on business requirements.

Responsibilities

• Respond to customer support requests through multiple channels while adhering to established support processes and service standards
• Participate in driving organizational initiatives and proactively identify opportunities for improvement
• Monitor performance against established service levels and ensure achievement of individual and team targets
• Prioritize critical technical issues, monitor service level compliance, and ensure timely resolution of customer concerns
• Actively manage assigned support cases and maintain an organized

📌 Senior Technical Support Specialist (Bengaluru)
🏢 Autodesk
📍 Bengaluru