Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Position Summary
We are seeking a highly motivated and detail-oriented Salesforce Administrator to support and maintain our Salesforce Sales Cloud and Service Cloud platforms. The role will be responsible for application administration, production support, incident management, user support, monitoring, and continuous improvement of Salesforce solutions. The ideal candidate will work closely with business users, development teams, and stakeholders to ensure stable, secure, and productive operation of Salesforce environments.
Key Responsibilities
Salesforce Administration & Production Support
• Administer, configure, and maintain Salesforce Sales Cloud and Service Cloud environments.
• Manage users, profiles, permission sets, roles, queues, workflows, validation rules, reports, dashboards, and case management processes.
• Troubleshoot and resolve production issues requiring advanced application knowledge and elevated system access.
• Monitor application health, integrations, and platform performance to ensure business continuity.
Incident & Problem Management
• Investigate, replicate, troubleshoot, and resolve user-reported issues and system defects.
• Coordinate with Salesforce development teams and business stakeholders to drive timely issue resolution.
• Perform root cause analysis on recurring issues and implement preventive measures.
• Ensure incidents are logged, documented, communicated, and resolved within defi
📌 IT Generalist Analyst (Pune)
🏢 Ptc
📍 Pune