Position Summary
CIBT is seeking a highly organized and customer-focused Onsite Business Travel Coordinator to support our client. Based onsite in India, this role acts as the primary liaison between client employees, CIBT operational teams, Visa partners, and government authorities to ensure seamless delivery of business travel, visa and consular services.
The successful candidate will manage end-to-end travel document processes, stakeholder communications, case escalations, and service delivery excellence while ensuring compliance with clients policies and global Visa requirements.
Primary Responsibilities
Visa Case Management (50%)
• Coordinate end-to-end processing of business visas, services for client travelers and assignees.
• Review application documentation and ensure completeness prior to submission.
• Track application progress and provide timely updates to travelers, executive assistants, HR teams, and business stakeholders.
• Liaise with CIBT operational teams, and government authorities to facilitate case completion.
• Ensure all cases are managed in accordance with established service level agreements (SLAs).
• Maintain accurate records within CIBT and client case management systems.
• Support urgent and priority travel requests, including executive and time-sensitive cases.
• Prepare trip report from BCD
Stakeholder Coordination & Client Relationship Management On Site (10%)
• Serve as the primary onsite point of contact for client employees, executive assistants, HR , BCD teams and business stakeholders.
• Partner closely with CIBT APAC l operations teams to ensure consistent service delivery across regions.
• Conduct regular case reviews and provide proactive communication on pending actions, risks, and travel requirements.
• Support onboarding and training sessions for Bloomberg stakeholders on visa processes.
Escalation Management & Service Excellence (10%)
• Triage and manage operational escalations related to visas, and trave
📌 Visa Consultant Onsite (India)
🏢 CIBT
📍 India