Job Description
Key missions of the position:
Field Service Site Engineer - AMC is responsible for managing Maintenance contracts at designated railway sites with a focus on achieving execution targets, safety of man & Machines, deliver contractual commitments, Customer satisfaction, ensuring reliability of the product & services in solid co-ordination with team & customer.
Main responsibilities:
• Manage & execute Maintenance contracts of the designated site ensuing timely service delivery, delivering contractual commitments and compliance with safety and quality standards.
• Resolve customer issues with strong collaboration and ensure customer satisfaction.
• Spares & inventory management.
• Ensure feedback of field experience at all stages to improve reliability of the products
• Periodic reporting of the open points of Customer and follow up till the action is closed
• Manage and execute technical warranty activities including fault diagnosis, component replacement, and Customer NCR closure
• Support during the commissioning of the Product/System on train and Locomotive and Support field validation and endurance trials of new components and retrofits. If any in his location
• Train and guide site technicians on AMC procedures, documentation, and technical updates.
• Maintain safety, regulatory and contract related documentation at site for audits & renewals.
• Ensure adherence to Wabtec safety standards, promote a safety-first culture across the teams
• Own Payment collection in coordination with commercial team
Education/Training - Bachelor’s degree in Mechanical/Electrical/Electronics
Professional Experience : 6 to 7 years of experience in a similar role preferably in railway field with team handling.
Key Competences (Transversal/Professional)
Competence
Robust coordination, documentation, and communication skills
Strong analytical skills, Flexible attitude to work in changing environment
Ready to travel if required
IT literate and fully conversant wi
📌 Deputy Manager (Bhopal)
🏢 Wabtec
📍 Bhopal