In This Role, Your Responsibilities Will Be:
Platform administration and governance
• Administer user access, permission sets, role hierarchy, sharing configurations, queues, public groups, and security controls
• Configure objects, fields, record types, page layouts, Lightning applications, validation rules, Flow automation, approvals, case management, and business workflows
• Recommend scalable, configuration-first solutions aligned with Salesforce best practices and Northstar architectural standards
• Maintain configuration inventories, process guides, platform documentation, and administration standards
Security, operations, and release management
• Administer least-privilege, role-based security models and support segregation-of-duty requirements
• Partner with Cybersecurity, Privacy, Compliance, and Audit teams on governance reviews, access certifications, and regulatory requirements
• Coordinate releases, deployments, environment refreshes, seasonal release assessments, and production-readiness activities
• Monitor platform health, performance, adoption, controls,
and system stability while managing operational risk
User support, data quality, and innovation
• Serve as a Salesforce subject matter expert and trusted advisor to stakeholders across Business Groups and World Areas
• Develop user guides, knowledge articles, training materials, onboarding activities, office hours, and enablement workshops
• Partner with Data Governance and Master Data Management teams to improve customer, account, contact, partner, and opportunity data quality
• Develop reports, dashboards, scorecards, and metrics for adoption, utilization, data quality, and business performance
• Support Data Cloud and Agentforce administration, identity resolution, governance controls, responsible AI practices, and operational monitoring
Who You Are:
You are a proactive, customer-focused Salesforce qualified who combines hands-on expertise with business acumen and operational discipline. Yo
📌 Senior Administrator Salesforce Platform (India)
🏢 Emerson
📍 India