Role – Team Member Digital (M3 or M4)

Job Responsibilities:

• Responsible for understanding business requirements and suggesting digital solution

• Optimize usage of existing applications

• Competitive analysis and accordingly recommending current digital solutions

• Monitor progress of Digital Projects

• Provide inputs for new products and new applications to IT and BSG

• Collaborates with global commercial services partners to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.

• Drive software product usage

• Works with cross-functional teams and various stakeholders across the Organization

• Turns data insights into products with actionable outcomes to the ultimate customer.

• Continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.

• Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.

• Develops, owns, and executes product roadmap.





• Works with user-focused departments to define the self-service user experience, support, and monitoring for customers.

• Partners with sales departments to define the user experience for internal GCS users, including support and monitoring.

• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.

• Leads the product functional design process based on an intimate knowledge of the users and technology.

• Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.

• Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.

Qualifications / Skills:

• Balance of technical knowledge and business acumen

• Proactive, self-starter with excellent project management skills and abilit

📌 Team Supervisor Digital-Support Services-Digital (Mumbai)
🏢 Kotak
📍 Mumbai