About this role:
Wells Fargo is seeking a Senior Quality Assurance Administrator.

In this role, you will:
• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
• Assist in development and design of product specific databases
• Review and score work
• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
• Monitor quality assurance programs and processes to identify gaps and risk assessment
• Design and conduct training for as needed
• Provide coaching to staff and track performance expectations and results




• Make final scoring decisions on disputes which impact quality results
• Interact with staff and business partners to promote team work and departmental effectiveness

Required Qualifications:
• 2+ years of Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:
• Review deals to ensure accuracy, quality and compliance with policies, procedures and regulatory requirements.
• Deliver on Quality Assurance reviews, methodology and action as per compliance and procedures.
• Review loan documentation, legal agreements and credit approvals, ensuring transaction details are accurately captured in systems such as Loan IQ/AFS.
• Escalate key maintenance and review scores against critical and non-critical attributes, track corrective actions and ensure timely resolution.
• Review documentation and system set up for respe

📌 Senior Quality Assurance Administrator (Hyderabad)
🏢 Wells Fargo
📍 Hyderabad