Who Are We
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.
At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.
This is full-time onsite role based in our Pune office.
Why This Role Matters
As a CRM Functional Consultant, you play a crucial role in shaping how Hansen’s global teams engage customers, run operations, and deliver essential services.
You will design and optimize Microsoft Dynamics 365 CRM solutions that directly impact productivity, data quality, and business efficiency. Your expertise ensures that critical customer‑facing and internal processes operate seamlessly across regions.
You will also drive major transformation initiatives such as the global Dynamics 365 migration and key platform integrations. This is a role where your decisions create measurable impact, enhancing user adoption, improving customer experience, and strengthening the foundation of Hansen’s digital ecosystem.
What You Bring
• 3 to 5 years of hands‑on experience as a MS Dynamics 365 CRM Functional Consultant.
• Deep understanding of CRM configuration, security models, workflows, and process design.
• Robust analytical and problem‑solving skills with the ability to translate business processes into system capabilities.
• Excellent communication and stakeholder‑management experience.
• Knowledge of
📌 CRM Functional Consultant (Pune)
🏢 Hansen
📍 Pune