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Job Summary
We are seeking an Application Support Analyst dedicated to supporting, maintaining, and troubleshooting our enterprise Business Intelligence ecosystem, with a primary focus on Tableau and MicroStrategy. In this role, you will serve as the Tier 2/Tier 3 technical support specialist responsible for incident resolution, platform stability, dashboard performance tuning, and service request fulfillment. Leveraging ServiceNow (SNC) for end-to-end incident and problem management, you will diagnose complex report malfunctions, resolve data refresh failures, maintain automated schedules, and ensure high operational uptime for business-critical analytics.
What a typical day looks like:
• Incident & Ticket Lifecycle Management: Own and drive L2/L3 production incidents, service requests, and problem tickets from triage to resolution via ServiceNow (SNC), strictly adhering to organizational SLAs and OLAs.
• BI Application Support: Provide day-to-day operational support for Tableau Server/Cloud and MicroStrategy Intelligence Server/Workstation, diagnosing dashboard errors, visual bugs, and semantic layer mismatches.
• Performance Optimization & Root Cause Analysis (RCA): Perform in-depth root cause analysis on recurring incidents, debug slow-running Tableau workbooks, optimize MicroStrategy Intelligent Cubes, and tune underlying SQL queries.
• Batch Scheduling & Extract Monitoring: Monitor and recover failed automated report distributions, Tableau extract refreshes, and batch dependencies orchestrated via Tivoli Workload Scheduler (TW
📌 Associate Consultant (Chennai)
🏢 Flex
📍 Chennai