Company

RNTBCI PL

Job Description

Job Purpose
To act as the functional expert for Accounts Receivable operations, ensuring process excellence, compliance, operational efficiency, and continuous improvement across AR activities. The SME serves as the first level of escalation, supports governance activities, drives process improvements, and provides guidance and training to team members.

Key Responsibilities
1. Process Expertise & Operations
• Act as the Subject Matter Expert for end-to-end AR processes.
• Support daily operations across:• Cash Application
• Collections
• Customer Master Maintenance
• Dispute Management
• Customer Reconciliations
• Month-End Closing Activities

• Handle complex transactions and process exceptions.
• Ensure process activities are completed within agreed SLAs.

2. Governance & Compliance
• Ensure adherence to SOPs, process controls, and company policies.
• Support internal and external audit requirements.
• Monitor process risks and initiate corrective actions.
• Identify control gaps and recommend process improvements.

3.



Stakeholder Management
• Act as the primary contact for operational escalations.
• Coordinate with Business, Sales, Customer Service, Treasury, and Finance teams.
• Conduct regular reviews with stakeholders to address outstanding issues.
• Ensure timely resolution of customer disputes and aged receivables.

4. Reporting & Performance Management
• Monitor and report key AR metrics including:• DSO (Days Sales Outstanding)
• Aging Analysis
• Collection Effectiveness Index (CEI)
• Cash Application Accuracy
• Productivity
• SLA Adherence

• Analyze performance trends and provide actionable insights.
• Prepare governance reports and management presentations.

5. Training & Knowledge Management
• Conduct process training and knowledge transfer sessions.
• Support onboarding and cross-training initiatives.
• Maintain and update SOPs, process documents, and work instructions.
• Mentor Process Associates and support skill

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