About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with outstanding opportunities to build their technical expertise and their careers.

About the Role

As an Operations Analyst Exception Processing You will be responsible for ensuring the accurate and timely processing of operational requests across retail and commercial banking products and services, including reconciliations and journal entries. The role supports query resolution, handles exceptions and discrepancies through root cause analysis, and ensures all activities are completed within SLA. It also contributes to process documentation, continuous improvement initiatives, knowledge sharing across the team, and maintaining high levels of customer service for internal and external stakeholders.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things,



learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengalore
Work Hours: Early Morning Shift (4am onwards)

What will your day look like?

As an Operations Analyst Exception Processing You will be responsible for

•

• Provide a high level of customer service to the internal and external customers

• Keeps the customer up to date and informed of progress

• Provide accurate and up to date information on all enquiries

• Manage and monitor the processing of daily requests in accordance with Bank policies/procedures and customer instructions

• Proactively identify gaps in the process and place internal controls to mitigate any operational risk

• Actively supports changes within team and business and makes recommendations for improvements.

• Strong ability to guide employees toward goal achievement t

📌 Operations Analyst Exception Processing (Bengaluru)
🏢 Anz Banking Group
📍 Bengaluru