At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.
OneSpan is building an internal ServiceNow capability to support Customer Support, Professional Services, Revenue Operations, and IT. We are seeking a ServiceNow Administrator who is passionate about platform excellence, user experience, process improvement, and operational support.
This role is ideal for someone who enjoys working directly with business users, configuring platform capabilities, supporting day-to-day operations, and helping drive adoption of ServiceNow across the organization.
You will work closely with ServiceNow Developers, Business Analysts, business stakeholders, and global teams across North America, Europe, and India. This position combines platform administration, user support, reporting, and process improvement activities in a rapid-paced environment.
This is primarily an administration and platform support role with an expected focus of approximately:
• 60% Platform Administration & Support
• 20% Configuration & Continuous Improvement
• 20% Stakeholder Collaboration, Reporting & Documentation
What You'll Do
Platform Administration & Support (Approximately 60%)
• Administer and maintain the ServiceNow platform and related modules.
• Manage users, groups, roles, permissions, and access requests.
• Support Customer Service Management (CSM), Strategic Portfolio Management (SPM/PPM), Service Catalog, Customer Portal, Knowledge Management, and ITSM processes.
• Investigate and resolve user issues, data discrepancies, platform questions, and configuration-related problems.
• Monitor platform health and proactively identify opportunities for improvement.
• Assist with system upgrades, patches, regression testing, and release activities.
• Maintain service catalogs, forms, workflows, notifications, and portal content.
• Support queue management, assignment groups, SLAs, workflows, and operational processes.
• Ensure
📌 ServiceNow Administrator (Noida)
🏢 OneSpan
📍 Noida