Job ID: 41924 | Location: Airoli, Maharashtra, India | Work Model: Hybrid

To ensure effective order management and demand servicing by accurately processing customer orders, coordinating with relevant stakeholders, and providing timely communication on supply and material availability.

Responsibilities

Essential Function 1: Order Management

• Sales order processing (create, change, reject) of all order types upon rule set provided by the principal.

• Responsible for CSD activities.

• Close interaction with Business Support, Affiliates and Agents.

• Release incl. SAP delivery creation, monitor and check open.

• Orders (L/C, delivery block, pricing, export licence, bottleneck product).

• Review periodically of pending orders co-ordinate with BU for suitable action.

• Capture and maintain customer/country shipping instructions/requirements for effective and efficient order.

Essential Function 2: Communication





• Close interaction with Marketing Service, Business Support, Affiliates and Agents.

• Timely communication to the customer on their order position on update supply / availability.

• Co-ordinate with Finance for getting SO released from Credit Block.

• Communicate and act on delays (communicate with customers (internal/external), affiliates, agents,

• Transport Manager, Order Fulfiller, Credit Management).

• Give feedback on order status and handle issues and claims.

• Proactive information of all involved parties.

• Capture and maintain customer/country shipping instructions/requirements for effective and productive order execution.

Essential Function 3: Service Level Agreement

• Achieve 100% delivery performance with customers.

• Monitor pending orders.

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