Prolife Cancer Centre & Research Institute is looking for a professional and responsible Customer Service Associate to handle patient enquiries, calls, appointments, and day-to-day customer support activities.

The ideal candidate should have strong communication skills, a patient-friendly approach, and previous experience in customer service, front desk, healthcare, or a similar role.

Key Responsibilities

- Handle incoming and outgoing calls professionally.
- Respond to patient enquiries and provide appropriate information.
- Schedule and coordinate patient appointments.
- Follow up with patients regarding appointments and enquiries.
- Maintain patient/customer records and update information accurately.
- Coordinate with doctors, reception, and other hospital departments.
- Handle WhatsApp and telephone enquiries.
- Resolve basic patient concerns professionally and courteously.
- Maintain confidentiality of patient information.




- Ensure a positive and professional experience for patients and visitors.

Candidate Requirements

- Minimum 2 years of customer service experience is mandatory.
- Valuable verbal communication and interpersonal skills.
- Ability to communicate professionally in Marathi, Hindi, and English.
- Basic computer knowledge and ability to maintain records.
- Good telephone etiquette and follow-up skills.
- Patient, polite, organised, and responsible.
- Healthcare/hospital experience will be an added advantage.
- Candidates residing in or around Pune will be preferred.

Salary

₹16,000 – ₹25,000 per month, depending on experience, communication skills, and interview performance.

Pay: ₹16,000.00 - ₹25,000.00 per month

Education:

- Bachelor's (Preferred)

Location:

- Market Yard, Pune, Maharashtra (Required)

Work Location: In person

📌 Customer Service Associate (Pune)
🏢 Prolife Cancer Centre & Research Institute
📍 Pune