Description

Responsibilities:

Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.

Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.

Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.

Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.

Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Data Management Qualified - Riversand Riversand, Certified Implementation Specialist - Customer Service Management - Service NowService Now

Required Skills

Claims Resolution, Claims Resolution, Collections Analytics, Collections Management, Consumer Electronics, Credit Risk Management, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service, Customer Service Analytics, Data Analytics, Data Literacy, Data Management, Data Visualization, Electronic Hardware, End to End Management, Generative AI, Insight Generation, Internet Businesses, Manufacturing Equipment, Marketing Analytics, Metadata Management Power Me, Microsoft Dynamics 365 Customer Service, Onboarding {+ 3 more}

Language

English (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -





Customer Care - Collections

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Specialist - Customer Care - Collections 4A (India)
🏢 Genpact
📍 India