Description

Responsibilities: Prioritize and manage order fulfillment to meet requested ship dates (RSDD) while minimizing critical issues and delays. Implement process improvements to reduce partial shipments and optimize overall order management efficiency. Monitor and drive improvements in key SCM/Order Management metrics, including network health, supplier performance, forecasting accuracy, MAPE, and order fill rate. Advise planning and forecasting teams on bottlenecks and gaps that negatively impact on-time order fulfillment. Track and optimize order entry times to improve overall on-time delivery (OTD) performance. Maintain regular communication with suppliers and internal teams to ensure timely availability of materials and smooth execution of repair orders. Lead and mentor large teams, driving workforce optimization and deploying digital solutions where applicable to enhance efficiency and business profitability.

Qualifications

Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management

Certifications

APICS Certified in Production and Inventory Management (CPIM) - Lincoln Land Lincoln Land, Certified Supply Chain Professional (CSCP) - Indian Institute of Management, Trichy Indian Institute of Management, Trichy, Lean Six Sigma Green Belt Certification - Costa Rican Association of Industrial Production Engineers - CICRCosta Rican Association of Industrial Production Engineers - CICR

Required Skills

Business Planning and Control System (BPCS), Contract Management, Cost Management, Delivery Logistics, Fulfillment Operations, Inventory Management, Policy Governance and Risk Management, Sourcing Strategic Thinking, Strategic Sourcing, Supplier Management, Supply Chain Analytics, Supply Chain Development, Supply Chain Management (SCM),



Supply Chain Management Software, Supply Chain Planning (SCP), Warehouse Management

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Supply Chain Management

Remote Type -

Hybrid

Work Shift -

Evening Job (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work workplace that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Service Delivery Leader - Supply Chain Management 3 (India)
🏢 1401 Genpact India
📍 India