Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Our Helpdesk department, international in scope (EMEA, AMER, APAC) and growing rapidly,
consists of around thirty experts leveraging IVALUA procurement solutions and l work on multiple accounts, from different industries to assist our customer’s Administrators
ROLE:
Here at Ivalua, we are currently looking for a Helpdesk Support Representative . You will be reporting to the Manager, Helpdesk of the helpdesk team and to deliver first-line technical support to customers and suppliers across the APAC region, as well as for EMEA and AMER. This role calls for exceptional listening skills, responsiveness, cross-cultural awareness, and a robust commitment to service excellence in a collaborative environment.
WHAT YOU WILL DO WITH US
• Serve as the primary point of contact for customer technical support via phone, email, and ticketing channels.
• Analyze, triage, and qualify incoming technical inquiries and issues.
• Resolve support tickets in adherence to established operational procedures and internal tooling.
• Escalate complex incidents to Tier 3 support t
📌 Helpdesk Support Representative (Pune)
🏢 Ivalua
📍 Pune