Job Description
Job Title:
Assistant Manager ACOE
Reporting Line:
ACOE Head

Role Purpose Statement:
The Assistant Manager ACOE will be responsible for development, implementation, and management of automation initiatives. He/She will work alongside the GBS & Non GBS Operations, GPOs, and Service Delivery Leads to identify these points of improvement and will work alongside the ACOE Lead to establish the initiative's case for change, outlining key inputs to creating a value case, method for value realization, and metrics that will indicate the success of the initiative. In addition, he/she will work alongside the Demand Generation and Process & Task Mining team to determine opportunities to leverage automation/enabling technologies to better streamline GBS processes and more effectively delivery customer service excellence.
Job Responsibilities:
Enabling the RPA solution to be developed and deployed: He/She is responsible to oversee the initial infrastructure setup for the dev, test and production environments.



He/She will also explores the server and other RPA deployment options. He/She will be responsible for getting everyone on the CoE including the stakeholders to agree on the best practices to be followed. he/she makes sure that proper coding standards and guidelines are laid out. Collaborating with the Business Analyst on feasibility and optimization is undertaken. As part of the preparation he/she is also responsible to estimate the time and cost and plans on the technical meetings to be conducted during the process. He/She is responsible for identifying reusable components that can save duplicate effort and also defining how to manage configurable parameters, queues and schedules of Robots to optimize the cost and runtime. A document describing outstanding challenges is also created to log any challenges that may or may not be taken care of during the implementation. He/She will oversee the development effort being carried out to develop the component workfl

📌 Associate Manager – GBS, Intelligent Automation COE (Ahmedabad)
🏢 The Kraft Heinz
📍 Ahmedabad