09 Oct
|
ProctorU
|
India
At Meazure Learning, we empower universities and credential organizations around the world by providing secure, reliable online proctoring and testing solutions. Our mission is to create seamless, high-quality experiences for test takers, ensuring fairness and integrity in remote assessments.
As Meazure Learning continues to expand its commitment to exceptional customer experience, we are building a Customer Support Engineering team in India. This team will serve as a key technical partner to our customers and internal stakeholders, taking ownership of complex technical issues that require deeper investigation and cross-functional collaboration.
This is a remote position based in India, supporting core business hours from 1 PM – 10 PM; 4 PM – 1 AM IST, Monday through Friday, with flexibility depending on business needs. You will collaborate with global teams and stakeholders across different time zones, contributing to the resolution of complex customer-impacting issues and continuous improvement of our products and support processes.
Join Us and You’ll:
• Be part of an innovative and rapid-growing global technology team focused on automation and quality engineering.
• Work on cutting-edge test automation frameworks and cloud-based solutions to improve software quality.
• Collaborate with talented professionals across development, product management, and engineering teams to deliver world-class software.
• Make a real impact by helping ensure the integrity and reliability of online assessments worldwide.
• Grow your career in an organization that values learning, innovation, and continuous improvement.
What You’ll Do:
• Technical Support:• Provide prompt, accurate, and empathetic technical support to Meazure Learning customers via various channels (e.g., email, chat, phone).
• Diagnose and troubleshoot basic to intermediate technical issues related to our software applications, web platforms, and associated services.
• Guide users through step-by-step solutions, pro
📌 Senior Support Engineer (India)
🏢 ProctorU
📍 India