Summary

We are currently seeking a seasoned qualified to join our Earner Access & Compliance Operations team, focusing on the oversight of operational processes throughout APAC regions. This pivotal role involves handling the full lifecycle of access and compliance requests, ensuring seamless workflow management, and maintaining high standards of operational efficiency and adherence to service level agreements.

Responsibilities

• Oversee the complete lifecycle of access and compliance requests, from initial submission to final resolution.

• Supervise operational task queues, distribute assignments, and ensure all service level agreements and delivery deadlines are met.

• Execute configuration tasks, including testing, validation, and the deployment of changes to production environments.

• Serve as the primary liaison for regional partners and business units across the APAC territory.

• Address and resolve escalated issues while troubleshooting complex configuration challenges.

• Perform root-cause analysis and facilitate the implementation of secure corrective actions.





• Maintain comprehensive documentation, including standard operating procedures, testing protocols, change logs, and audit records.

• Track adherence to service levels, monitor backlog volume, identify errors, and assess team performance.

• Detect operational bottlenecks and lead initiatives to optimize processes.

Job Details:

Location: Gurugram – One Horizon Centre

Work Mode: Work From Office

Experience: 2+ Years

Qualification: Graduate

Working Hours: 9:00 AM – 6:00 PM

Working Days: Monday to Saturday

Requirements
• Minimum of two years of professional experience in operations or a closely related discipline.

• Proven track record in managing work queues, defining workflows, and monitoring service level agreements.

• Demonstrated ability in analytical thinking and resolving complex problems.

• Exceptional capabilities in stakeholder engagement and professional communication.

📌 Earner Access (Gurugram)
🏢 2COMs
📍 Gurugram