Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management (ITSM)
Positive to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems and implementing effective solutions to ensure seamless system operations. The position demands continuous engagement with multiple system components, fostering collaboration with different teams to maintain system stability and performance throughout the day.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.




- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to enhance their skills.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Strong knowledge of incident, problem, and change management processes within ITSM frameworks.
- Experience in troubleshooting and resolving issues related to IT service management platforms.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with configuration management and service catalog management in ServiceNow.
- Excellent communication skills to effectively interact with technical and non-technical

📌 Application Support Engineer (Hyderabad)
🏢 Accenture
📍 Hyderabad