Job Title: Customer Care Executive
Company: Acare
Job Type: Full-time
Salary: ₹15,000 – ₹20,000 per month
Experience: Experienced candidates preferred
Work Location: Coimbatore, Tamil Nadu

About Acare

Acare is a home healthcare service provider offering professional home nursing, patient care, elder care, baby care, physiotherapy, and other healthcare support services.

We are looking for a Customer Care Executive to handle customer enquiries, coordinate healthcare services, communicate with patients and their families, and ensure a smooth customer experience throughout the service process.

Job Responsibilities

- Handle incoming customer enquiries through phone calls, WhatsApp, and other communication channels.
- Understand customer requirements and provide accurate information about Acare's healthcare services.
- Coordinate with patients, family members, nurses, caregivers, and the operations team.
- Explain service details, pricing, availability, and procedures to customers.
- Coordinate patient care requirements and arrange suitable healthcare staff based on service needs.
- Follow up with customers regarding service enquiries, bookings, and ongoing requirements.
- Maintain regular communication with patients and their family members to understand their concerns.
- Address customer queries and complaints professionally and coordinate with the concerned team for resolution.
- Maintain accurate customer records, enquiries, follow-ups, and service details.
- Coordinate staff availability and deployment with the operations team.
- Follow up on new leads and convert enquiries into confirmed services.
- Make regular follow-up calls to existing customers to ensure service satisfaction.
- Escalate significant customer concerns to management or the operations team when required.




- Maintain daily customer care and enquiry reports.
- Support the team in improving customer satisfaction and service quality.
- Handle day-to-day customer coordination and administrative activities.

Requirements

- Minimum 1–2 years of customer service, customer care, telecalling, or coordination experience preferred.
- Experience in healthcare, home care, hospital, staffing, or service-based industries will be an advantage.
- Good communication skills in Tamil and English.
- Excellent telephone etiquette and interpersonal skills.
- Ability to understand customer needs and provide appropriate solutions.
- Strong follow-up and coordination skills.
- Patient, polite, and professional approach when communicating with customers and their families.
- Basic computer knowledge and familiarity with MS Office or Google Workspace.
- Ability to handle multiple customer enquiries and follow-ups simultaneously.
- Good problem-solving and communication skills.
- Target-oriented, responsible, and customer-focused approach to work.

Salary

₹15,000 – ₹20,000 per month, based on experience, skills, and performance.

What We Offer

- Competitive salary based on experience.
- Performance-based incentives where applicable.
- Opportunity to work in the growing home healthcare sector.
- Supportive and professional work environment.
- Career growth opportunities.
- Opportunity to develop strong customer service and healthcare coordination skills.

How to Apply

Interested candidates can apply through Indeed with their updated resume.

For hiring-related queries:
Mr. Senthilkumar – +91-XXXXXXXXXX

Job Type: Full-time
Experience: Customer Care / Customer Service : 1–2 years preferred

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Life insurance

Work Location: In person

📌 Customer Care Executive (Singanallur)
🏢 ACARE
📍 Singanallur