Role description

Industry Preference Manufacturing

Role Level Senior Leadership Delivery Partner

Role Overview

We are seeking an experienced and transformational Senior ADM Delivery Partner to lead Application Development and Maintenance ADM engagements across a portfolio of strategic manufacturing accounts The successful candidate will be responsible for driving service excellence operational resilience AIled transformation continuous innovation and profitable growth across largescale AMS environments comprising diverse enterprise technologies

Key Responsibilities

Delivery Leadership

Lead largescale Application Development and Maintenance ADM programs for strategic enterprise accounts

Manage endtoend service delivery across complex heterogeneous technology landscapes

Ensure delivery excellence SLA adherence service quality customer satisfaction and operational governance

Drive transformational initiatives that improve service performance and business outcomes

Technology Portfolio Management

Experience across a diverse technology ecosystem is essential Demonstrated experience managing multitechnology support and development environments including

Salesforce

Oracle Applications

ServiceNow

Custom NET Applications

Oracle Integration Cloud OIC

Oracle Field Service

iOS Applications

Android Applications

Enterprise Integrations and Middleware Platforms

AILed Service Transformation

Drive adoption of AIGenAI capabilities within ADM operations

Demonstrate measurable productivity improvements through AIdriven delivery practices

Identify and execute automation opportunities across IT operations and support functions

Establish AIenabled operational excellence frameworks

Reliability Resilience Engineering

Transform support organizations from

oReactive Preventive Predictive operations





Build resilient systems and support processes

Leverage monitoring analytics automation and AI to reduce incidents and improve service availability

Drive proactive risk identification and continuous improvement programs

Financial Commercial Management

Own delivery PL for large service portfolios

Manage budgets revenue margins and profitability

Demonstrated experience managing USD 10M20M PL responsibility

Drive operational efficiencies and margin improvement initiatives

Innovation Continuous Improvement

Lead service transformation and modernization initiatives

Establish automationfirst operating models

Foster a culture of innovation and continuous improvement

Deliver tangible improvements in service quality cost optimization and operational efficiency

Required Qualifications

Experience

Minimum 15 years of IT services experience

Minimum 5 years managing large application supportADM engagements

Proven experience leading complex AMS programs in global delivery environments

Experience managing large teams across multiple technologies and geographies

Leadership Competencies

Executive stakeholder management

Strategic account management

Service transformation leadership

AIdriven operational excellence

Financial governance and PL ownership

Talent development and team leadership

Customer relationship management

Strong communication and influencing skills

Preferred Qualifications





Experience managing both Applications and Infrastructure engagements

Experience leading digital transformation programs

Exposure to enterprisescale automation and AIOps initiatives

Proven record of delivering productivity improvements through AI and automation

Experience with global manufacturing clients and large enterprise accounts

Skills

Mandatory Skills : Stakeholder Management

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and current roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert

📌 Delivery Partner - Manufacturing Domain (Mumbai)
🏢 LTM
📍 Mumbai