Senior CRM Executive – Jewellery Buying

Location: Gurugram
Industry: Gold & Jewellery

Job Summary

We are looking for an experienced Senior CRM Executive with 3 years of experience in jewellery buying/purchase and customer relationship management. The candidate should have strong customer-handling, follow-up, and jewellery-buying skills.

Key Responsibilities

- Handle customer enquiries related to gold, silver, diamond, and jewellery buying.
- Build and maintain strong relationships with existing and prospective customers.
- Follow up with customers through calls and WhatsApp for jewellery buying opportunities.
- Handle customers visiting the branch and understand their jewellery selling requirements.
- Explain the jewellery/gold buying process, valuation, and required documentation to customers.
- Coordinate with the gold expert/purchase team for accurate evaluation and purchase transactions.
- Generate repeat business through regular customer follow-ups.
- Maintain customer records, leads, and follow-up details in the CRM system.




- Handle customer queries and complaints professionally.
- Achieve monthly customer conversion and business targets.
- Maintain daily reports of customer calls, leads, follow-ups, and conversions.
- Ensure a high level of customer satisfaction and professional service.

Candidate Requirements

- 3 years of relevant experience in jewellery buying/purchase.
- Experience in gold/jewellery buying or cash-for-gold business will be preferred.
- Strong knowledge of jewellery and gold-buying processes.
- Excellent communication and customer-handling skills.
- Positive convincing and negotiation skills.
- Strong follow-up and relationship-building abilities.
- Good knowledge of MS Excel/CRM software.
- Presentable, confident, and target-oriented.

Contact +91-XXXXXXXXXX

Pay: ₹35,000.00 - ₹40,000.00 per month

Experience:

- CRM Executive: 4 years (Preferred)

Work Location: In person

📌 Sr. CRM Executive (Gurugram)
🏢 GoldSpot
📍 Gurugram