About the Role:

This is a senior leadership role reporting into the CIO / technology leadership team. You will be accountable for enterprise applications, infrastructure, cloud, cybersecurity, IT service management, and digital transformation across the firm.

You will set the IT vision, run day-to-day operations, and partner closely with the business to drive efficiency, client delivery excellence, and employee experience.

What You Will Own

Strategic Leadership

- Define and execute the firm-wide IT strategy aligned with business growth and the unique demands of a professional services model.
- Act as a trusted technology advisor to senior leadership, identifying opportunities where technology creates competitive advantage.

Enterprise Applications (Professional Services Focus)

- Lead the strategy, implementation, and continuous optimisation of core enterprise systems.
- Deep expertise required in professional services processes: Project Portfolio Management, Resource Management, Time & Expense, Billing, CRM, and related financial processes.
- Hands-on strategic experience with leading ERP platforms — SAP S/4HANA for Services (preferred).

Infrastructure, Cloud, Network & Security

- Own the strategy for scalable, secure, hybrid/multi-cloud infrastructure (Azure, AWS, GCP).
- Ensure high-availability corporate networks that support distributed teams and client delivery.
- Drive cloud adoption, cost optimisation, and compliance.
- Own incident response, disaster recovery, business continuity, and regulatory/data privacy compliance.

IT Service Management & Operational Excellence

- Mature ITSM practices (ITIL preferred) covering incident, problem, change, and service delivery.
- Define and track KPIs that drive reliability, user satisfaction, and continuous improvement.

Business Partnership, Data & Analytics

- Partner closely with Finance, HR, Operations, Procurement, and Client Delivery teams.




- Champion data and analytics platforms that surface the metrics that matter in professional services (utilisation, project profitability, revenue assurance, client satisfaction, operational efficiency).

Digital Transformation & Employee Experience

- Lead firm-wide digital initiatives that simplify processes and improve client delivery.
- Oversee HR and employee-facing platforms with a robust focus on the full employee lifecycle (onboarding → performance → learning → collaboration).

Emerging Technology & Innovation

- Evaluate and adopt Enterprise AI/ML, RPA, and Low-Code/No-Code platforms (Power Apps, OutSystems, Appian, etc.) to create tangible business value.

Project Delivery & Team Leadership

- Provide executive oversight of the IT project portfolio — on time, on budget, and high quality.
- Build, mentor, and lead a high-performing, multi-disciplinary IT organisation (applications, infrastructure, security, service delivery).

What We're Looking For

- Bachelor's degree in Computer Science, Information Systems, Business, or related field. MBA or relevant Master's preferred.
- 15+ years progressive IT experience, including 5–7 years in a strategic leadership role (Head of IT / CTO equivalent) inside a skilled services organisation.
- Proven track record of leading ERP programmes (SAP) in a services setting.
- Strong background in infrastructure modernisation, cloud strategy, and cybersecurity.
- Practical experience implementing and maturing ITIL-based ITSM.
- Demonstrated success leading large-scale digital transformation.
- Solid understanding of professional services KPIs and experience leveraging analytics platforms.
- Experience with HR platforms and improving employee experience.
- Familiarity with Enterprise AI, RPA, and Low-Code platforms is a strong plus.
- Excellent executive communication skills and the ability to translate technology into business outcomes.
- Proven ability to lead and develop geographically distributed teams.

📌 SAP Transformation Leader - Director (Gurugram)
🏢 Talent Toppers
📍 Gurugram